How can a such a reputable company be providing such a lousy service?
YOU THINK I WANNA F1@#@!$ING CALL THEM? IS BECOZ I NEED TO CANCEL A TICKET THAT'S WHY.. AND I CANT DO IT ONLINE!!!
First and last time taking this plane, I will rather choose JetStar or Firefly or some other low cost flights next time!!
quote from Tony's announcement to the world:
From: Tony Fernandes <email@example.com>Date: Tue, Apr 28, 2009 at 7:33 PMSubject: Staying True to Our Promises
Dear AirAsia Guests,
Dear AirAsia Guests,
AIRASIA AND SCICOM JOIN FORCES IN ESTABLISHING A WORLD CLASS CONTACT CENTRE-ASIAN CONTACT CENTRES SDN BHD
When I wrote to you a few months back, I shared your frustrations over our Call Centre service. I couldn't agree more - as the World's Best Low Cost Airline, AirAsia's Call Centre too should be world class.
Now I am pleased to present to you Asian Contact Centres Sdn Bhd, our integrated Call Centre for all our country operations - Malaysia, Thailand, Indonesia, Australia, Brunei, Cambodia, China, India, Laos, Myanmar, the Philippines, Singapore, Vietnam and the UK. Operations will soon expand to serve guests in Japan, Korea, the Philippines, the Middle East and India. I am sure you have experienced significant improvements in our Call Centre service since it started operations on 16 February 2009.
Asian Call Centres Sdn Bhd is a landmark collaboration between AirAsia and Scicom (MSC) Berhad, a regional industry leader in customer contact management services. With Scicom's multiple contact centres in Asia, serving customers and clients from over 40 countries and in over 40 languages, Asian Contact Centres Sdn Bhd is able to meet your expectations and ensure your booking needs, and enquiries are efficiently attended to.
We are very glad that with Asian Contact Centres Sdn Bhd we are now able to handle 5 million transactions a year in English, Bahasa Malaysia, Thai, Mandarin, Cantonese and Bahasa Indonesia.
Malaysia +603 2171 9333 (Booking)+603 2171 9222 (Inquiry)Operating Hours : 8am - 9pm (GMT+8)Thailand +66 2 515 9999Operating Hours : 8am - 9pm (GMT+7)Indonesia +62 21 50 50 50 88Operating Hours : 8am - 9pm (GMT+7)Singapore +65 630 77688Operating Hours : 8am - 9pm (GMT+8)China +95013 9000 0200Operating Hours : 8am - 9pm (GMT+8)United Kingdom +44 845 605 3333Operates 24 Hours, DailyAustralia 1300 760 330Operating Hours : 10am – 11pm (GMT+10)Others +603 2171 9333 (Booking)+603 2171 9222 (Inquiry)Operating Hours : 8am - 9pm (GMT+8)
On another note, we would like to encourage you to continue visiting our website http://www.airasia.com/ where you not only enjoy our low fares but also manage your bookings on your own and obtain vast information on our routes and destinations.
Thank you for flying AirAsia and for making us the 2009 World's Best Low Cost Airline*.
Best regards, Tony Fernandes
You can burn the above letter and throw it in a thrash!!
My hopes of getting any refund for that one ticket is dashed after reading these:
My gift for you AirAsia and ur stoopid service: