Friday, November 13, 2009

TM Streamyx vs P1 - state of Malaysia's Wired Broadband

Posted this in Lowyat forum not long ago to vent my frustrations on the local Wired Broadband...

About TM Streamyx vs P1

Wireless has its own weaknesses... yet sometimes many people in Malaysia rather switched to it due to our TM Screamyx dunno-what-they-are-doing at times... such as long waiting time just to install internet, sudden downtimes, the dont-care-attitude when u log a case... things lidat that spoils the fixed line broadband industry...

It is monopolized by TM and the government till today is doing very little about it... read the latest news about fiber optics layout for Malaysia?

it is given to TM as well...

something this important also TM will get, why? becoz it owns all of the fixed wired broadband industry... notice how small Maxis owns the wired broadband industry, as below:

"Service availability is currently confined to selected residential areas such as Bandar Utama 11 & 12, Desa Sri Hartamas, Sierramas, Bistari Condo Kuala Lumpur, Pusat Bandar Puchong, Bandar Puchong Jaya, Bandar Puchong Utama, Taman Industri Pusat Bandar Puchong, Taman Puchong Permai, Menara KLH Condo, Istara Condo Petaling Jaya, Villa Scotts, Damai Sari, Endah Regal, Bandar Country Homes Rawang, Taman Rawang Perdana, Bandar Baru Nilai, Masalam Sect 9 Shah Alam, Bandar Sunway, Sri Wangsaria Bangsar, Prima Sixteen Petaling Jaya, Taman Tasik Semenyih Kajang, Taman Eng Ann Klang, Taman Bukit Kelisa Seremban, Taman Sutera Johor Bahru, Bandar Baru Permas Jaya Johor Bahru and Taman Scientex Johor Bahru and Taman Pakatan Jaya, Ipoh. Sign up today and experience the power of broadband in your home."

Maxis is wayy better than TMnet stoopid streamyx...(so much stable with a professional support) yet why is it not overtaking TM till this day? Simple, government owns part of TM, making it a semi-government corporation... (so u can confidently say Maxis does not get a permission to lay their own telephone wires, expanding their wired broadband services, alot of hanky panky stuffs that TM does to block other competitions?)

And notice this line:

"He said the Government will roll out an advanced national communications infrastructure soon by wiring up 1.2 million households and business premises with fibre-optics to boost Internet connection speeds to between 10Mbps (megabits per second) and 1Gbps (gigabit per second). Current speeds are up to 4Mbps."

Who is "the Government"?? TM of course, lol lmao biggrin.gif

It even explains why P1 could do so well till it has gotten the attention of Wimax forum in the world... as below:

the government is still sleeping about our current wired broadband situation? helloooo wake up please... whistling.gif doh.gif

**the things i speak are with credibility... as the course I majored at college was Business Information Systems (BSc. Hons), did lots of case studies about IT & businesses, analysis of IT systems etc... as well as having exposure to the real IT industry as i've had close to 3 years experience in it. Have even worked at a local telco for 7 months before as cust service...**

Tuesday, November 10, 2009

Air Asia Sucks!!

Called up their call center twice, once waiting for 30 minutes last night from 8.30pm till 9pm, and another today morning for 15 minutes!!!

How can a such a reputable company be providing such a lousy service?


First and last time taking this plane, I will rather choose JetStar or Firefly or some other low cost flights next time!!

quote from Tony's announcement to the world:

From: Tony Fernandes <>Date: Tue, Apr 28, 2009 at 7:33 PMSubject: Staying True to Our Promises
Dear AirAsia Guests,

When I wrote to you a few months back, I shared your frustrations over our Call Centre service. I couldn't agree more - as the World's Best Low Cost Airline, AirAsia's Call Centre too should be world class.

Now I am pleased to present to you Asian Contact Centres Sdn Bhd, our integrated Call Centre for all our country operations - Malaysia, Thailand, Indonesia, Australia, Brunei, Cambodia, China, India, Laos, Myanmar, the Philippines, Singapore, Vietnam and the UK. Operations will soon expand to serve guests in Japan, Korea, the Philippines, the Middle East and India. I am sure you have experienced significant improvements in our Call Centre service since it started operations on 16 February 2009.

Asian Call Centres Sdn Bhd is a landmark collaboration between AirAsia and Scicom (MSC) Berhad, a regional industry leader in customer contact management services. With Scicom's multiple contact centres in Asia, serving customers and clients from over 40 countries and in over 40 languages, Asian Contact Centres Sdn Bhd is able to meet your expectations and ensure your booking needs, and enquiries are efficiently attended to.

We are very glad that with Asian Contact Centres Sdn Bhd we are now able to handle 5 million transactions a year in English, Bahasa Malaysia, Thai, Mandarin, Cantonese and Bahasa Indonesia.

Malaysia +603 2171 9333 (Booking)+603 2171 9222 (Inquiry)Operating Hours : 8am - 9pm (GMT+8)Thailand +66 2 515 9999Operating Hours : 8am - 9pm (GMT+7)Indonesia +62 21 50 50 50 88Operating Hours : 8am - 9pm (GMT+7)Singapore +65 630 77688Operating Hours : 8am - 9pm (GMT+8)China +95013 9000 0200Operating Hours : 8am - 9pm (GMT+8)United Kingdom +44 845 605 3333Operates 24 Hours, DailyAustralia 1300 760 330Operating Hours : 10am – 11pm (GMT+10)Others +603 2171 9333 (Booking)+603 2171 9222 (Inquiry)Operating Hours : 8am - 9pm (GMT+8)

On another note, we would like to encourage you to continue visiting our website where you not only enjoy our low fares but also manage your bookings on your own and obtain vast information on our routes and destinations.
Thank you for flying AirAsia and for making us the 2009 World's Best Low Cost Airline*.
Best regards, Tony Fernandes


Mr Tony,

You can burn the above letter and throw it in a thrash!!

My hopes of getting any refund for that one ticket is dashed after reading these:

My gift for you AirAsia and ur stoopid service: