Helpdesk Stuffs for dummies

Good for those working in the help desk line:

part 1:
http://www.intranetjournal.com/articles/200609/ij_09_25_06c.html

part 2:
http://www.intranetjournal.com/articles/200610/ij_10_17_06a.html

part 3:
http://www.intranetjournal.com/articles/200610/ij_10_24_06a.html

more about the writer:
http://www.paulchinonline.com/portfolio/portfolio.shtml

Paul Chin is an IT consultant and a freelance writer. Previously, Paul worked as an intranet and content management specialist in the aerospace and competitive intelligence industries.